Privacy Policy

Last updated: 14 August 2026

This Privacy Policy explains how Eyemo ("Eyemo", "we", "us", or "our") collects, uses, discloses and protects information when you use the Eyemo mobile application and related services (the "App"). By using the App, you agree to the collection and use of information as set out in this policy.

1. Information We Collect

Account information you provide. When you register for an account, we collect:

• Email address and password
• Gender
• Year of birth
• Country
• Occupation or field of study
• Year of graduation
• Career stage
• Specialty
• Whether you consent to being contacted about neuro-ophthalmology related content or research

Some of this information is optional. We indicate at the point of collection what is required to create an account and what isn't.

Information collected automatically. When you use the App, we and our service providers automatically collect:

• Device information (device model, operating system and version, and unique device or app identifiers)
• Push notification tokens, so we can deliver notifications to your device
• App usage information, such as which features and content you access, so we can operate and improve the App
• Crash reports and diagnostic or error data (see Section 3 on Sentry, below)

Purchase and payment information. If you buy Premium access, the purchase is processed by Google Play (Android) or the Apple App Store (iOS). Premium is a one-off purchase, not a subscription. We do not receive or store your payment card details. We receive limited transaction information, such as purchase confirmation, from Google or Apple in order to unlock Premium features on your account.

Information we do not collect. Eyemo is an educational reference tool about eye conditions. We do not ask you to submit, and you should not submit, your own personal health records, diagnoses or medical history through the App.

2. How We Use Your Information

We use the information described above to:

• Create and manage your account, and authenticate you when you sign in
• Provide, maintain and improve the App's content and features
• Send you push notifications and service related emails, such as verification codes, password resets, and account or email change confirmations
• Verify and manage your Premium access
• Understand aggregate usage patterns so we can improve the educational content we provide
• Diagnose and fix technical problems, through crash and error reporting
• Communicate with you about neuro-ophthalmology content or research, only if you have opted in
• Enforce our Terms and Conditions and protect against fraud, abuse and security incidents

3. Third Party Service Providers

We share limited information with the following third party service providers, who process it on our behalf and under their own privacy terms:

• Firebase (Google), to deliver push notifications to your device.
• Sentry, for crash and error reporting, so we can identify and fix bugs. This may include device information, app version and technical logs from the time of a crash or error.
• Google Play Billing and Apple In-App Purchase, to process your one-off Premium purchase. Card and payment details are handled entirely by Google or Apple and are never seen or stored by us.
• Our email delivery provider, to send verification codes and account related emails.

We do not sell your personal information to third parties, and we do not share it with third parties for their own independent marketing purposes.

4. Data Retention

We retain your account information for as long as your account remains active, or as needed to provide the App's services. If you delete your account (see Section 6), we delete or anonymise your personal information within a reasonable period, except where we're required to retain certain records for legal, security or fraud prevention purposes.

5. Data Security

We use industry standard measures to protect your information, including encrypted network connections, hashed password storage and access controls. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

• Access and correction. You can review and update most of your account information from within the App.
• Change your email. You can change the email address associated with your account from the Information/Settings screen in the App.
• Delete your account. You can permanently delete your account and associated personal data at any time from within the App. This action is irreversible.
• Push notifications. You can disable push notifications at any time through your device's notification settings.
• Depending on where you live (for example, under the UK/EU GDPR, or applicable US state privacy laws), you may have additional rights, including the right to request a copy of your data, object to certain processing, or lodge a complaint with a data protection authority. To exercise these rights, contact us using the details in Section 10.

7. Children's Privacy

The App is intended for healthcare professionals, students and educators, and is not directed at children. We do not knowingly collect personal information from children under 16. If you believe a child has provided us with personal information, please contact us and we will take steps to delete it.

8. International Data Transfers

Your information may be stored and processed in a country other than the one in which you live. Where we transfer information internationally, we take steps to ensure it receives an appropriate level of protection, consistent with this Privacy Policy and applicable law.

9. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you through the App or by other reasonable means before the changes take effect. The "Last updated" date at the top of this page reflects the most recent revision.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us at:

[email protected]
Eyemo